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Citigroup Citigroup: A Strategy for Change
A Strategy for Change:

Citigroup requested assistance integrating multiple change methods and initiatives. CPSB worked with Citigroup over a period of a few years on different projects. These included setting values, vision, and mission for some departments and initiating a quality integration process internationally. As a result of the work with CPSB, project work focused on creating highly novel and customer-centric processes and products, which added significant revenue and profit to the business. Inter-departmental coordination and communication improved and project life cycles were shortened. Finally, project implementation processes were modified to reduce installation time.

Creative Problem Solving
New Product Development
Developing Innovation Teams
Climate Intervention
Leading Strategic Change