CPSB has had a long working relationship with PwC, in support of its efforts to enhance innovative performance in the marketplace and to train employees in CPS and strategic thinking skills. CPSB developed a module for its Exceptional Leadership and Management Program as part of a firm-wide distance learning initiative. We were also invited by PwC Global to establish its corporate new product and service development process, as well as the New Service Development Incubator program for one area of the US business. These training and innovation initiatives helped spur new service oriented products that were developed and launched in the marketplace. Sustained training efforts continue to develop creative and strategic thinking skills throughout the organization.